Return Policy

Return Policy

At japan-itema.com, our goal is to help you find high-quality products that you’ve set your heart on and to make sure your expectations are met or exceeded. However, if there are any defects in the product with your purchase, you can return your order for a refund or exchange within 45 Days.

Our Returns Department will inspect and verify the condition of the returned item once it is received. The item must meet our Conditions of Return (see below) for a refund to be processed. The return process can take up to 30 business days to complete upon receipt of the item. The original your site tag must still be attached to the item for refunds to be processed. japan-itema.com will refund the full cost of the item EXCLUDING shipping(Customer is responsible for the shipping fee for returned goods.), handling, and insurance charges. Refunds will only be made using the same method of payment used during the original purchase.

 

Conditions of return

・Packages without a return authorization number will not be accepted for refund.
・Any returns showing signs of wear, damage, or abuse will not be accepted for return.
・Items must be returned with everything that was included in the original shipment. This includes the invoice slip, product box, original tags, all items included in the package.
・Badly packaged or uninsured item returns will not be accepted.
・Items must be returned in the same condition they were in when sent initially from japan-itema.com
・Items must be returned within 30 days of purchase. Orders received after this date will not be accepted for refund, exchange or repair.